As with most things in life you can have a plan, but nothing is 100% predicable, especially in major events. Therefore understanding what could change and more importantly what can be done about it is vital to ensuring success on Day 1 of your event. FOAMHAND has a wealth of operational experience to support your organisation in developing appropriate contingency plans. In previous projects we have a developed operational ‘play books’ detailing ‘what if’ scenarios using logical matrixes defining who leads the plan and who is responsible for key actions. These plans also document who needs to be informed alongside a defined process for making key decisions and involving the correct stakeholders for consultation.